Last mile delivery service is a final step of supply chain –hand off between business and end customer. The studies show that the customer demand convenience over other variable and, coupled with cross-industry spike of online shopping, must incentivize companies to focus on offering convenient delivery options. But, providing an ideal customer experiences generally depends on the flexible and efficient delivery operations –that in turn will be based on having right infrastructure and processes.
It has ended once inventory gets over the truck. It is very important to leverage the technology to extend such visibility through last mile delivery to its destination. Scanning items when they enter the truck and tracking them to the end-point will turn the truck in moving warehouse, and where businesses can extend the visibility through last mile.
Visibility is not just essential for customer, but business itself. So, creating visibility over supply chain, mainly the last mile, offers businesses the leg up to act as the great competitive benefit.
Data on the Last Mile
The route optimization has played a very important role in logistics. But, many times there is the missing piece –an ability to use the real-world data for helping to optimize such routes. For instance: tracking data on the delivery times right from the pickup to drop off at an end location enables businesses to check out where the inefficiencies lie, to better plan the routes going forward.
Handling Third Parties
No matter whether they are the shipping companies, retailers or restaurants, businesses who often deliver use various delivery fleets. Some use third party fleets and independent, crowd sourced drivers, in combination with the in-house fleet.